Shipping Policy for WheelieBinz

At WheelieBinz , we are committed to delivering high-quality products to our customers in a timely and efficient manner. Below is our shipping policy, which outlines how we process and deliver your orders.

1. Delivery Areas

We currently offer shipping across South Africa . If you’re located outside of South Africa, please contact us at support@wheeliebinz.co.za or call +27 78 703 5553 to inquire about international shipping options.

2. Processing Time

  • Orders are typically processed within 1–2 business days after payment has been confirmed.
  • Customized or made-to-order products may require additional processing time, which will be communicated to you upon placing your order.

3. Delivery Time

  • Standard delivery times vary depending on your location:
    • Major cities (e.g., Johannesburg, Cape Town, Durban): 2–5 business days.
    • Regional and rural areas: 3–7 business days.
  • Delivery times are estimates and may vary due to factors such as weather, holidays, or courier delays.

4. Shipping Costs

  • Shipping costs are calculated based on the size, weight, and destination of your order.
  • You will be able to view the shipping cost before completing your purchase during the checkout process.
  • Free shipping may be offered on select promotions or orders above a specific value. Details will be provided on the website or during checkout.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your delivery status.
  • For any issues with tracking or delivery, please contact us at support@wheeliebinz.co.za or call +27 78 703 5553 .

6. Damaged or Lost Shipments

  • If your order arrives damaged or is lost during transit, please notify us within 48 hours of the expected delivery date.
  • Provide photos of the damage (if applicable) and your order number so we can assist you promptly.
  • We will work with our courier partners to resolve the issue, which may include sending a replacement or issuing a refund.

7. Incorrect Delivery Address

  • It is your responsibility to ensure that the delivery address provided during checkout is accurate and complete.
  • If an order is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping charges to resend the item.

8. Delivery Restrictions

  • Some products may have specific delivery restrictions due to their size, weight, or nature. These restrictions will be clearly stated on the product page.
  • Certain remote or restricted areas may require special arrangements for delivery. We will contact you if additional steps are needed.

9. Collection from Our Warehouse

  • If you prefer to collect your order directly from our warehouse, this option may be available upon request.
  • Our warehouse is located at:
    WheelieBinz
    25 West Road, Houghton
    Johannesburg, South Africa
  • Please contact us at support@wheeliebinz.co.za or call +27 78 703 5553 to arrange collection.

10. Contact Us

For any questions or concerns regarding shipping, please reach out to us:

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The Shipping Policy above includes your business address (25 West Road, Houghton) and contact number (+27 78 7