Refund Policy for WheelieBinz
At WheelieBinz , we strive to provide high-quality products and excellent customer service. If you’re not satisfied with your purchase, we offer a straightforward refund and return process to ensure your peace of mind.

  1. Returns and Refunds
    We accept returns and issue refunds under the following conditions:

Timeframe: You may return your product within 7 days of receiving it, provided it is unused, undamaged, and in its original packaging.
Eligibility: The product must be in resalable condition. Customized or made-to-order items are non-returnable unless defective.
Proof of Purchase: A valid proof of purchase (e.g., invoice or order confirmation) is required for all returns.

  1. Damaged or Defective Products
    If your product arrives damaged or is found to be defective:

Notify us within 48 hours of delivery by emailing support@wheeliebinz.co.za or calling +27 78 703 5553 with your order number and photos of the damage/defect.
We will assess the situation and offer one of the following solutions:
Replacement: A new product will be sent to you at no additional cost.
Repair: If applicable, we will arrange for the product to be repaired.
Refund: A full refund will be issued if neither replacement nor repair is possible.

  1. Incorrect or Missing Items
    If you receive an incorrect item or your order is incomplete:

Contact us within 7 days of delivery at support@wheeliebinz.co.za or call +27 78 703 5553 with your order details.
We will arrange for the correct item to be sent to you or issue a refund for the missing item.

  1. Cancellation of Orders
    Orders can be canceled before they are shipped. Please contact us as soon as possible to request cancellation.
    Once an order has been shipped, it cannot be canceled, but you may return it under our standard return policy.
  2. Return Shipping Costs
    Faulty or Incorrect Items: WheelieBinz will cover the cost of return shipping.
    Change of Mind: Customers are responsible for return shipping costs unless otherwise stated.
  3. Processing Refunds
    Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
    Refunds will be issued to the original payment method used during checkout. If the original payment method is unavailable, store credit may be offered instead.
  4. Exclusions
    The following items are non-returnable and non-refundable :

Customized or personalized products.
Items purchased during clearance sales or special promotions (unless defective).
Products that have been used, altered, or damaged due to customer misuse.

  1. Satisfaction Guarantee
    We stand behind the quality of our products. If you’re not satisfied with your purchase for any reason, please contact us, and we’ll do our best to resolve the issue.
  2. How to Initiate a Return
    To initiate a return or request a refund:

Email us at support@wheeliebinz.co.za or call +27 78 703 5553 with your order number, a description of the issue, and photos (if applicable).
Our team will respond within 1–2 business days with further instructions.
Once approved, return the item to the following address:
WheelieBinz
25 West Road, Houghton
Johannesburg, South Africa

  1. Legal Compliance
    This refund policy complies with the Consumer Protection Act (CPA) of South Africa, which grants consumers the right to return goods within a reasonable timeframe for a full refund, exchange, or credit note.

Contact Us
For any questions or concerns regarding our refund policy, feel free to reach out:

Address: 25 West Road, Houghton, Johannesburg, South Africa
Email: support@wheeliebinz.co.za
Phone: +27 78 703 5553