Returns, Refunds and Exchanges Policy
Effective date: 15 August 2026
Standard return window: 14 calendar days after delivery.
We accept returns of eligible defective and non-defective products sold through WheelieBinz.co.za. This policy applies to customers in South Africa.
Return eligibility
For a non-defective return, contact us within 14 calendar days after delivery. The product must be unused, unassembled, clean, in its original condition, and returned with all parts, accessories and packaging. Proof of purchase is required.
Products damaged in transit, supplied incorrectly, defective or materially different from their description must be reported promptly. Your rights under the Consumer Protection Act remain unaffected.
Products excluded from change-of-mind returns
- Custom-made, branded, engraved, modified or special-order products.
- Products used for medical, clinical, sanitary or hazardous waste after opening or use, unless defective.
- Products damaged through misuse, incorrect assembly, neglect or ordinary wear.
- Clearance products marked final sale, unless defective.
How to request a return
- Email [email protected] with your order number, product SKU, reason for return and photographs where relevant.
- Wait for written return authorisation and the return address before sending the product.
- Package the product securely and include the return authorisation reference.
Do not return products without approval. We will respond to return requests within two business days.
Return method and costs
Returns are accepted by courier or at our Johannesburg address after prior arrangement. For an approved defective, damaged or incorrect product, WheelieBinz.co.za pays reasonable return transport costs. For a non-defective change-of-mind return, the customer pays return transport costs. Original delivery charges are refunded only where required by law or where we supplied a defective, damaged or incorrect product.
Inspection, refunds and exchanges
We inspect returned products after receipt. Approved refunds are issued to the original payment method within 10 business days after approval. Bank processing time may vary. You may request an exchange, subject to stock availability. No restocking fee applies to an eligible return received in the required condition.
Defective goods
Where the Consumer Protection Act applies, defective goods reported within six months after delivery qualify for the remedies provided by law. Depending on the circumstances, you may choose a repair, replacement or refund. Manufacturer warranties may provide extra cover.
Cancellations before dispatch
Contact us as soon as possible. A standard stocked order cancelled before dispatch receives a full refund. Custom-made and special-order products may incur costs already committed, where permitted by law.
Contact
WheelieBinz.co.za, a division of MedQ Medical Supplies
25 West Road, Houghton, Johannesburg, 2191, South Africa
Email: [email protected]
Telephone: +27 65 392 8985
